Here you will find a lot of frequently asked questions regarding the use and the maintenance of your equipment as well as safeguards.


1- How powerful is my Cook Expert?

2- What are the Cook Expert’s minimum and maximum speeds?
The minimum speed is 250 rpm and the maximum speed is 6,000 rpm.

3- What are the Cook Expert’s minimum and maximum temperatures?
The minimum temperature is 30 °C and the maximum temperature is 140 °C.

4- What are the Cook Expert’s maximum processing capacities?
Metal bowl: 2.5 litres soup or stew, 1 kg mashed potato, 0.6 kg steamed vegetables, 6 beaten egg whites, 0.8 kg bread dough, 1.2 kg cake mix, 400 g frozen fruit for sorbets.
Clear bowl: 1.4 kg grated/sliced vegetables, 1.4 kg meat.

5- Are my Magimix food processor attachments compatible with the Cook Expert?
If you have a 5200XL all accessories are compatible with the Cook Expert.
If you have a 4200XL the following accessories are compatible; discs, citrus press, centrifugal juicer, dicing kit and mini bowl.
If you have a 3200XL the discs, dicing kit and mini bowl are compatible.

6- How do I release the bowl?
Once the blades have stopped turning, unlock the lid, then you can remove the bowl.

7- How do I switch my Cook Expert on?
Check that it is connected to your mains supply.
Flip the switch located on the back of your Cook Expert to 1, the screen should now light up.

8-  How do I quit the Demonstration mode?
Your appliance has a no-heat Demonstration mode for use in store.
To return to the classic mode, go into the SETTINGS menu and select “Demonstration”, then “OFF”, and click on “OK”.
Next, go back into the SETTINGS menu, select ‘Standby’ then set the time before your Cook Expert goes into standby mode.

9- Glass lid

Glass is a healthy and long lasting material. We have selected a toughened glass, ultra-resistant and recommended for food use
- To preserve qualities of this glass, do not use abrasive products or sponges. If necessary, soak the lid in soapy hot water.
- Do not use a cracked, chipped or scratched lid or one that has suffered extreme shock. Should this be the case, contact our Consumer Service.

- Do not obstruct the lid : from the outside (with an object other than the cap of the lid) or from the inside (ie. Oversized or large food inside the internal steaming basket which can expand to touch the under side of the lid)

10- Glass lid leaks
Check that the seal is properly slotted in the rim.
Check that the seal is not damaged.
If you are heating milk, reduce the amount (milk can easily boil over, just as it does in a saucepan).

11 - Leak at the base of the metal bowl
Check that the blade seal is in place.
Check that the blade is securely fitted.

12- Leak at the base of the metal bowl handle
After washing the bowl in the dishwasher, leave it to drain on your draining board before putting it back on its base: water may sometimes find its way between the two walls of the bowl and will run out through the hole beneath the handle.

13- The motor smells
When you use your appliance for the first time, or if it overheats, it may smell slightly. This is nothing to be alarmed about, and will disappear after you have used your appliance a few times. Allow the motor to cool down for 30 minutes before switching it back on.

14- “Close the lid” message on screen
Either the bowl or the lid has not been correctly secured.

15- “Change the bowl” message on screen
Replace the metal bowl with the clear one, or vice versa.

16- “Motor overload” message on screen
Your appliance is fitted with a thermal device that protects the motor from overheating. Reduce the amount of ingredients and/or reduce the size of some of the pieces. Allow the motor to cool down for 30 minutes before you switch it back on.

17- «ER 1», «ER 2» or «ER 3» message on screen
Contact your place of purchase.

18- Problem with the display and/or screen frozen
Switch your appliance off then on again.

19- Why does food sometimes stick to the bottom?
Just like in a saucepan, some preparations, especially ones containing milk or cream, can stick to the bottom.
Try to use ingredients that are at room temperature, make sure you keep to the temperatures indicated in the recipes, and for recipes where you have encountered this problem in the past, try reducing the temperature and increasing the speed and cooking time.
A sudden change in temperature causes milk to burn more easily, keep the temperature below 100°C, and try using smaller amounts.

20- How can I remove food stuck to the bottom of the metal bowl?
If food is badly stuck onto the bottom of the bowl, remove it with white vinegar, possibly leaving it to soak before washing it off. You can safely use a scraper or a Spontex steel spiral scourer.

21- I’ve noticed sparks or “flashes” at the back of my food processor.
In a dimly lit room, you may well glimpse sparks through the ventilation grids at the back of your Cook Expert.
These are a characteristic of the sturdy (30-year warranty) commercial-grade motor we have chosen to withstand the wide variations in speed.
They are entirely normal and nothing to worry about, and certainly do not affect the operation, efficiency or durability of your Cook Expert. However, if you are concerned please call our customer care team.

22- When I fit the clear bowl, I find it impossible to switch to the FOOD PROCESSOR programme.
Position the clear bowl adapter, then install the clear bowl itself. Close the lid, then add the large pusher. If the FOOD PROCESSOR programme still does not appear on the screen, press the back arrow to return to the main menu and select the FOOD PROCESSOR from the main menu. Ensure you have fitted the black bowl adaptor to the bottom of the food processor bowl.

23- My glass lid is quite stiff to open and close.
The lid may initially be a little stiff to open and close, but this will soon loosen once you have used your appliance a few times. You can also rub the seal with a little food-grade oil if you wish.

24- The motor does not start when I select one of the SOUP programmes.
This is entirely normal, as the Cook Expert only starts blending the ingredients about a minute before the end of the SOUP programmes.

25- Simmer - Can I use my Cook Expert to simmer stews and cook with delicate ingredients?
The Cook Expert is perfectly suited for stews or delicate dishes thanks to its 2 intermittent speeds 1A, 2A and the position 0 that permits to cook without mixing.
But the result can vary, depending on the ingredients used, particularly meat.
Some examples:
Beef bourguignon: according to the butcher or your personal preference, you can use different pieces of meat (shin, thick rib…). However cooking time and structure of meat vary significantly according to the chosen piece (shin will take less time to cook than thick rib but is more delicate).   For a same piece (e.g. shin), quality can also vary depending on origin and age of animal…
Carrot: a spring carrot will cook quicker than a winter carrot but will also be more fragile.
Our programs, speeds and Magimix recipes were created and tested with different ingredients to offer you the best possible result. However, it is recommended to eventually monitor and adjust the cooking to your taste and preference. Here are some recommendations…
Reminder of the 3 simmer speeds:
speed 0: cooking without rotation with universal tool like in a casserole
speed 1A: the universal tool turns intermittently about 5 sec every 110 sec at slow speed
speed 2A: the universal tool turns intermittently about every 11 sec at slow speed
Slow cooked dishes: The speed 1A is recommended (it replaces the spoon stirring the casserole).
For classic stews as Beef bourguignon, Veal blanquette… (Meat cooked in a large quantity of liquid that needs a long cook): midway through cooking, you can select the speed 0 to preserve your meats particularly delicate cuts.
For stews of vegetables, tagines, stir-fries… (Shorter duration of cooking and low quantity of liquid): it is recommended to add some liquid if you want to use the speed 0, monitor the  cooking to avoid sticking.
Risotto, stir-fries rice…: dishes with little liquid, it is necessary to regularly stir to prevent sticking (as in a casserole). In that case, the speed 2A is ideal.  Monitor the cooking and adjust the time if necessary (e.g. some rice cooks quicker so cooking has to be stopped before the indicated time to avoid having over-cooked rice). Depending on rice, it can be sometimes necessary to add some liquid. Always add the fragile ingredients at the end.
Prawn curry, Basque-style chicken…: liquid preparations with delicate ingredients. Firstly, prepare your base (cooking stock, stew vegetables…) at speed 2A or 3 then, put the speed 0 when you add the fragile ingredients. For meats with bone, fry them in a pan before adding it to your preparation. If you add some cream or milk (cow, coconut…), do it at the last moment to prevent sticking.

26- My ice cream/sorbet is rather soft, even though I followed the recipe to the letter
With the FROZEN DESSERT programme, you can make almost instant ice creams and sorbets. The end result is softer, however, than a factory-made ice cream.
It is important to chill your bowl beforehand, either by leaving it in the freezer for 30 minutes or by blitzing a handful of ice cubes in it using the CRUSHED ICE programme.

27- How do I beat egg whites?
The bowl and whisk must be perfectly clean and dry, with no traces of oil or fat.
Place the whisk in the bowl with your egg whites, remove the cap from the lid, then start the EGG WHITES programme.
It is vital that you remove the cap, otherwise your egg whites will not be light and airy.

For fluffier egg whites, make sure your eggs are at room temperature and add a pinch of salt.

With the EGG WHITES programme, the whites will be extremely fluffy, so for a stiffer finish (e.g. for meringues), increase the speed to 7.

28- How do I whip cream?
Make sure you use full-fat (at least 30% fat content) not low-fat whipping cream.
1) Chill the bowl beforehand, either by placing it in the freezer for 30 minutes, along with the egg whisk and cream, or by blitzing a handful of ice cubes in it using the CRUSHED ICE programme (dry the bowl thoroughly before pouring the cream in).
2) Pour the full-fat cream into the bowl fitted with the whisk.
3) Remove the cap first, run the EXPERT 2 programme for 2½ minutes at Speed 7 (no heat). Depending on the type and temperature of the cream you use, you may need to continue running the programme for a few more minutes, but keep a close eye on the cream to make sure it does not turn to butter. The cream is fully whipped when the whisk leaves a trail in it.

29- Do I have to fit the midi bowl inside the main bowl in order to use the mini bowl?
No, you can leave the midi bowl out.

30- Can I make the recipes with smaller amounts?
Yes, but you will probably have to adjust the cooking times.

31- Can I adapt my own personal recipes?
You can, of course, adapt all your favourite recipes, using the EXPERT mode, which allows you to select the time, speed and temperature you need to make them. Just ensure you never exceed the maximum amounts.

32- Cleaning after use of citrus fruits (transparent bowls)
Please rinse immediately your bowl and your lid after using citrus fruits (lemons, oranges, grapefruit ... )

33- Is there an easy way of measuring out the ingredients in ml?
Use the graded pusher from the XL feed tube (multifunction clear bowl).


How do I format my USB drive to FAT 32?
1. Right click on your USB drive > Format …
2. Choose FAT 32 as the File System > Start Warning - all other data on your USB drive will be lost.

My files are not exactly called flash.bin and Ipc1788.bin
Make sure you haven’t downloaded them twice. Your computer will automatically rename the files (e.g. flash(1).bin).
The files have to have their original names to work with the Cook Expert. If necessary, rename the files.

What type of USB drive should I choose?
Choose a standard USB drive which can be inserted easily into the USB port. We do not recommend using drives that have special shapes. Also, it is better to use small capacity drives (between 2 and 10 GB).

Why do I need to format my USB drive?
So that the Cook Expert can easily recognise the activation files for the new functionality.

How do I know if my USB drive is the right format?
1. Right click on the USB drive > Properties
2. Go to General > File System If you can see FAT 32, the formatting is correct. Click Cancel.

I was interrupted or there was a power cut during the update. What should I do?
No need to worry. Turn off the Cook Expert. Insert the USB drive again and start the activation process for the new functionality again.


The language has switched to French.
The update activates French by default. To change the language, go to Réglages > Langues > English

After I activated the program, the screen did not display properly. Don’t worry. It means that the installation was only carried out partially. There can be two reasons for this:
1. The program didn’t have enough time to be completely install. Start the process again and make sure you don’t turn off the Cook Expert before the Cooking mode appears. Ditto for the USB drive which must not be removed during installation. Wait for at least 40 seconds.
2. Check that your USB drive only contains the two .bin files and nothing else. Make sure the drive is blank before downloading the files. Make sure you haven’t copied and pasted twice.

After launching the program, it starts but the Cook Expert does not heat up nor does it mix.
Go to Settings and turn off Demonstration mode.

What is the HOT MIX mode?
The HOT MIX mode was added to meet the demand of certain countries. If the HOT MIX mode is activated, the Cook Expert will be locked as soon as the temperature goes above 60°C AND the speed is more than 12. It has to be unlocked (press the button next to the padlock for 3 secs) before your hot preparations can be mixed.

How do I deactivate the child safety feature?
Press the black button next to the padlock for a few seconds.

How can I access the new attachment programs?
Go to Settings and click Attachments. Select all your attachments. This will take you to the programs concerned (Cooking and Bread)

The thermometer turns red when I am using the Cook Expert.
A pilot light has been added by the update; it turns red as soon as the temperature reaches 60°C.


I followed the entire process but nothing happened.
Perhaps you didn’t press the right buttons. Press the two black end buttons under the STOP button. At the same time, turn the base on and wait for 10 seconds while holding the buttons down. You can release them when a white flash or writing appears.

I pressed the right buttons but nothing happened.
You didn’t press the buttons hard enough and/or for long enough. Wait for at least 10 seconds before releasing the buttons.

I carried out the process correctly and waited for a sufficiently long time but nothing happened.
Check that you didn’t accidentally erase the data and that the two files are present. If this is the case, download them again from the Magimix website and start the process over again.

My Cook Expert won’t turn on.
Check that your Cook Expert is correctly plugged in. If there is no power, nothing will happen.